I requested they cancel my membership since I no longer have confidence in their system. It is basically $15/month and gives you two free passes. I had just signed up for the MegaPass program which has a6 month commitment. But it was inconvenient and messed up plans for others for the night. I was able to book a different showing the same night directly through the theater and not through Atom. They refunded my tickets but by that time the theater was sold out. Atom still charged me and didn’t notify me for over an hour that my seats reservation failed. Apparently someone else reserved the same seats at the same time. I bought tickets for a blockbuster premier. Plain and simple, customer service is awful. I thank them for their efforts and will continue to use the app. I’m grateful that they took the time to reconsider my issue. To my great surprise and pleasure I received an email from Sean in customer service. I had accepted the fact that Atom was not going to do anything about my issue.
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